Refund policy

At Baby London, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to assist you with returns and refunds in a clear and fair manner.

1. Eligibility for Returns

  • Returns are accepted within 14 calendar days from the date of delivery.

  • Items must be unused, unworn, and in their original packaging, including all tags and labels.

  • Proof of purchase (order number or receipt) must be provided.

  • Certain products, such as personalized items, sale/clearance items, or hygiene-sensitive products (e.g. underwear, pacifiers, feeding accessories), are non-returnable for safety and hygiene reasons.

2. Return Process

  1. Contact our Customer Care team at support@baby-london.com within 14 days of receiving your order to request a return authorization.

  2. Our team will provide you with return instructions and the appropriate return address.

  3. Once the product is received and inspected, we will notify you of the approval or rejection of your return.

Please do not return items without prior authorization, as they may not be eligible for a refund.

3. Refunds

  • If approved, your refund will be processed to the original method of payment within 7–10 business days.

  • Shipping fees (including original delivery costs) are non-refundable, unless the item was faulty or incorrect.

  • If you have not received your refund after 10 business days, please contact your bank or card provider before reaching out to us.

4. Exchanges

  • At this time, we do not offer direct exchanges.

  • If you wish to receive a different item, please return the original product for a refund and place a new order.

5. Damaged or Defective Items

If you receive a faulty or incorrect product, please notify us within 48 hours of delivery. We will cover all return shipping costs and provide either a replacement or a full refund.

6. Return Shipping Costs

  • Customers are responsible for the cost of return shipping (except in cases of faulty or incorrect items).

  • We recommend using a trackable shipping service to ensure safe return of the product, as we cannot be held responsible for items lost in transit.

7. Contact Us

For any questions regarding returns or refunds, please contact our Customer Care team:
📧 support@baby-london.com