FAQs
Orders & Payments
How do I place an order on Baby London?
Simply add your favorite items to the cart, proceed to checkout, and follow the secure payment steps.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and secure checkout options.
Can I change or cancel my order after it’s placed?
Yes, within the first 12 hours. Please contact our support team as soon as possible.
Do I need an account to place an order?
No, you can checkout as a guest, but creating an account allows you to track orders and save your details for next time.
Will I receive an order confirmation?
Yes, an order confirmation will be emailed to you right after purchase.
Shipping & Delivery
Where do you ship?
We ship within UK from our main fulfillment centers.
How much is shipping?
Shipping fees vary by location and are displayed at checkout. For UK orders we offer flat-rate shipping.
How long does delivery take?
UK orders usually arrive in 6–8 working days.
Do you offer free shipping?
Yes, there is no shipping cost for orders over 50£.
Will I receive tracking information?
Yes, a tracking link will be emailed once your order has been dispatched.
Products & Returns
What sizes are available?
Each product page includes a detailed size guide for newborns to toddlers.
How do I care for my Baby London clothing?
Most of our garments are machine washable at 30°C. Please always check the care label for instructions.
Do you accept returns or exchanges?
Yes, returns are accepted within 14 days of delivery, provided items are unworn and in original packaging.
Are your products safe for babies?
Absolutely – we use certified fabrics, gentle on sensitive skin and free from harmful chemicals.
What should I do if my order arrives damaged or incorrect?
Please contact us immediately with your order number and photos, and we will arrange a replacement or refund.